Posted in 37signals, Enterprise 2.0, Leap, Pageflakes, Ruby on Rails, SaaS, Web 2.0, blogs, folksonomy, helpdesk, smart folder, tags, zendesk on Wednesday, 9 July 2008, 3:30 pm | No Comments »
Zendesk gets it.
They have drunk the 37signals Kool Aid and are now serving up a monthly online subscription-based help desk ticketing system which
is elegant and simple in design
is well-thought-out, with battle-tested features
has key Web 2.0 elements “baked in” that make for “joy of use” and increase efficiency (e.g., tags, smart folders, RSS, built in [...]
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EXHIBIT A:
I just tried to access my Backpack (handy online virtual notebook utility) at 3:15pm on a Sunday in Hong Kong, and I get this. Even though this maintenance was properly announced well in advance, it’s still annoying to have your “online virtual notebook” down for 4 hours in the middle of the day. (Chicago-based [...]
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[Update (15 Feb 08, 01:16pm HK time): Cool PostIt-like way to track changes added to Backpack.)
[Update (13 Feb 08, 10:45am HK time) : "Messages" and "Newsroom" features added to Backpack.]
37signals just announced that their online “information manager” Backpack is now multi-user:
Backpack matures into a great business tool
There’s a clear advantage to a multiuser Backpack account: [...]
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