Enterprise 2.0 collaboration tools promise us a different way of working: instead of a company’s knowledge being locked up in A4-formatted MS Office documents and being ping-ponged back and forth via point-to-point email we begin to use collaborative workspaces (like those offered by Zoho, Google Apps, Clearspace, Traction Teampage, Atlassian Confluence, Onesite, Socialtext, Central Desktop, [...]
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Posted in 37signals, Enterprise 2.0, Leap, Pageflakes, Ruby on Rails, SaaS, Web 2.0, blogs, folksonomy, helpdesk, smart folder, tags, zendesk on Wednesday, 9 July 2008, 3:30 pm | No Comments »
Zendesk gets it.
They have drunk the 37signals Kool Aid and are now serving up a monthly online subscription-based help desk ticketing system which
is elegant and simple in design
is well-thought-out, with battle-tested features
has key Web 2.0 elements “baked in” that make for “joy of use” and increase efficiency (e.g., tags, smart folders, RSS, built in [...]
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Posted in Amazon Web Services, Assimilate Scratch, EngineYard, Enterprise 2.0, NLE, RightScale, Tim O'Reilly, Web 2.0, ambient computing, cloud computing, digital cinema, google, heroku, mobile phones, presentations on Friday, 2 May 2008, 11:48 am | 1 Comment »
I always listen to what Tim O’Reilly has to say. Smart guy who knows tech and has a good track record of accurately foreseeing (and guiding) trends (he coined “Web 2.0″). It’s well worth checking out his presentation a couple weeks ago at Web 2.0 Expo in San Francisco.
In case you don’t have the 24 [...]
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Phil Wainewright, in his “Software As A Service” blog at ZDNet, has a good post on Amazon’s beefed up Web Services, which include a needed dashboard to monitor the services you subscribe to, called a Health Dashboard:
Wainewright praises these new monitoring tools, which up service levels, concluding his post with “AWS is now starting to [...]
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Posted in Beijing, Enterprise 2.0, Great Firewall of China, SaaS, Shanghai, Web 2.0, WordPress.com, blogs, online office apps, social networking on Tuesday, 1 April 2008, 3:58 pm | Comments Off
[UPDATE 1 April 2008, 18:15 HK time: China-based journalist & internet/media expert Thomas Crampton has just sent me an email alerting me to a post on his blog discussing this issue in depth. Check out the comments as well.]
Well, I’ve just confirmed that my blog that you’re reading right now is blocked in China. Several [...]
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Posted in Enterprise 2.0, Web 2.0 on Wednesday, 26 March 2008, 6:06 pm | No Comments »
The “Enterprise 2.0″ Conference will be held 9-12 June in Boston. While I won’t be able to attend, it looks like it’ll have interesting talks. The conference themes are:
SaaS & Cloud Computing
Search 2.0
Social Networking in the Enterprise
I subscribe via RSS to a bunch of blogs of thought leaders in Enterprise 2.0 and recently added blogs [...]
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EXHIBIT A:
I just tried to access my Backpack (handy online virtual notebook utility) at 3:15pm on a Sunday in Hong Kong, and I get this. Even though this maintenance was properly announced well in advance, it’s still annoying to have your “online virtual notebook” down for 4 hours in the middle of the day. (Chicago-based [...]
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[UPDATE 30 Mar 2008: see my additional post on this book]
Tim O’Reilly reports that a tech book his company publishes, “The Big Switch”, has perhaps just hit an inflection point–quadrupling sales (to approx. 4,300 copies/week) in the past week.
The book is by Nicolas Carr and is about how cloud computing is the future of computing–just [...]
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Yesterday Microsoft launched “Office Live Workspace”–it’s response to online office applications like Google Docs and Adobe Buzzword. The free document sharing and collaboration service part of it is in beta and English only, as reported in this TechNewsWorld article. <Rant on> This article’s headline hits the nail on the head, suggesting a deeper [...]
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Posted in Enterprise 2.0, Google Sites, JotSpot, Web 2.0, enterprise collaboration, google, groupware, knowledge management, wikis on Friday, 29 February 2008, 10:21 am | No Comments »
Well, it’s finally here:
Why do I think this is important? From the “About” page of this blog, from early December of last year:
Web 2.0 is perhaps better called the “read/write web“. It takes web content creation out of the hands of “web masters” and puts it into the hands of web masses. We’ve gone from [...]
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